Frequently Asked
Questions

Sendmonee Marketplace is a person to person platform for direct buying and selling of foreign currency, eliminating intermediaries for better rates and increased control over international transactions.

To list your wallet; On the Home Screen, select the "List Wallet" button, select the currency, set the minimum and maximum amounts that can be bought, choose the currency you want to receive, and enter your exchange rate.

No, there are zero listing fees on Sendmonee Marketplace. You can maximize your profits without any upfront costs.

When listing your wallet, you can set your own exchange rate within a defined threshold above or below the market rate to offer competitive rates within acceptable limits.

You can choose how you want to receive payment for your transactions. Options include instant transfers to your Sendmonee wallet using your unique Sendmonee Tag or direct deposits into your nominated bank account.

There’s no minimum limit for transfers—you can send or receive any amount. The maximum transfer limit depends on your account’s currency and can be viewed under Account limits in the Account & Security section of your profile tab.

Sendmonee is Africa's pioneering peer-to-peer cross-border payment platform, empowering users to send and receive money globally with unprecedented ease and cost-effectiveness. Our innovative marketplace connects users directly, eliminating intermediaries and allowing you to set your own exchange rates within regulatory limits.

We prioritize your security with state-of-the-art encryption and robust protection measures. All funds are securely held by licensed third-party banks, while our platform employs advanced security protocols to safeguard your transactions and personal information. Our auto-debit system only activates after both parties confirm the transaction, ensuring accountability and trust.

Sendmonee supports multiple global currencies for international transactions and allows you to manage multiple currency wallets simultaneously.

Sendmonee caters to anyone looking to send or receive money internationally, trade currencies, or tap into the global forex market. Sendmonee offers a user-friendly platform and competitive rates for all your cross-border financial needs.

On the Wallet Balance card in the Home screen, swipe left to see the "Add Wallet" button. Click on the 'Add Wallet' button, select the currency you want to add, and confirm the creation of your new wallet.

On the Home screen, click "Fund Wallet", choose the currency you want to add, and follow the on-screen instructions to complete your deposit.

On the Home screen, click 'Send Money.' Select a choice between "Send Money Internationally" and "Wallet to Wallet." For wallet to wallet, select the wallet to send from, input the amount and the recipient's Sendmonee Tag (the recipient's will be populated automatically once this is inputted), select the purpose, and then enter your transaction PIN.

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To reset your password, click Forgot Password on the login screen, confirm your registered email, and select Send Code to receive a verification code via email; enter the code on the next screen, click Verify, then set and confirm a new password to complete the reset (please check your spam folder if the code doesn’t arrive).